Chicago outage

Good afternoon @user_42xs2w, and thank you for reaching out on our Community Forums, we're sorry to hear there is a service interruption occurring in your area and know how frustrating that can be. We're happy to check for any available updates. To get started, can you please send us a Direct Message with your name and the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Messaging" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it