Skip to main content

    Support

    Offers

U
user_ch24
1st Topic
1st Reply

Visitor

 • 

2 Messages

Thursday, November 25th, 2021 10:57 PM

Closed

Checking status of open ticket..

I would like to check the status of an open ticket I have (edited: private information)

Question

 • 

Updated 

4 years ago

 • Edited

40

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCAnna

Problem Solver

 • 

874 Messages

4 years ago

Hi @user_ch24 [Edited username to remove PII], thank you for reaching out over Xfinity Forums. Welcome to the community! Our team would be happy to investigate that ticket for you. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

(edited)

0

0

user_ch24

Visitor

 • 

2 Messages

4 years ago

I have made phone calls and chatted with agents for hours now and this still has not been solved. 

1

0

CCTambrey

Gold Problem Solver

 • 

3.4K Messages

Hello @user_ch24! Thanks so much for updating us. I'm sorry to hear you still haven't gotten assistance with this issue.

Since it has been some time since we last spoke, we will need you to send us another PM with your service address and first/last name so we can take a look into the situation and get you in touch with a mobile representative who can help. 

I no longer work for Comcast.

4 years ago

0

forum icon

New to the Community?

Start Here