1 Message

Thu, Nov 25, 2021 10:57 PM

Checking status of open ticket..

I would like to check the status of an open ticket I have (edited: private information)


Official Employee


371 Messages

3 d ago

Hi @user_ch24 [Edited username to remove PII], thank you for reaching out over Xfinity Forums. Welcome to the community! Our team would be happy to investigate that ticket for you. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 


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