Hi, @user_dq2456. Thank you for reaching out. I see you want to check the status of a ticket you have. Can I have more details about the ticket? Have you reached out to us already for updates as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ticket [Edit: Private Information Removed]. Was supposed to get a callback on this on Saturday. No callback. Problem supposedly would have been solved in 24 hours by dedicated team.
Got it, I appreciate the update. I did see the ticket is still open, and it shows we should have an update by 12/22/2023. I understand you may have been told it would be 24 hours, and I apologize for any confusion. I'm also sorry to hear that chat ended with no follow up. With that said, I see our team is working on this as we speak, and I know they'll find a resolution shortly @user_dq2456.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Then you can also see I have been trying to get my owed free 2year Peacock Premium for 5 months. I will mark my calendar for the 22nd but many calls and tickets get no response and I have no way to talk to anyone—start over every time. First time using forum. Will hope for more success.
XfinityEricB
Official Employee
•
2.1K Messages
2 years ago
Hello @user_96fffa, and thank you for reaching out to us for help with checking up on a ticket you have open. I would be happy to review it for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_dq2456
4 Messages
1 year ago
I have the same question.
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