Visitor
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1 Message
Checking on Ticket status
I am a current Xfinity internet customer. I recently moved but was unable to find my address when attempting to transfer my services. It is a new construction so I assume there may be some steps that have to be done in order to gain access. However I live in a townhouse and my neighbors that live no further than 30 yard away from my duplex have service.
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2K Messages
3 years ago
Hello, thank you for reaching out via our Xfinity Forums. I hope everything is going smoothly for your move! I moved to a different state last year and found it to be a very crazy time for my family. To check the status of the ticket to get your new address added to our system please send me a Peer to peer message with your full name and address.
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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