Visitor
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1 Message
Checking if Enhanced Upload Speeds are Available
Hello,
I would like to know if enhanced upload speeds are available at my address or how I can go about confirming that.
It's a similar question to https://forums.xfinity.com/conversations/customer-service/66f30cbfa6879c6c7ca86ffd
I currently use my own modem, which is on the compatible device list as a recommended device.
I cannot recall whether I've received any messages from xfinity regarding the matter.
Any clarification on the matter would be appreciated.
Thank you.
Accepted Solution
XfinityAldrik
Official Employee
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2.4K Messages
1 month ago
Thanks again for reaching out to us @user_aty12! While not available in your area today, we hope our network construction will upgrade your services soon! IN the meantime, we have this dedicated page to keep up on construction alerts here.
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XfinityJamesC
Official Employee
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2.7K Messages
1 month ago
Greetings, @user_aty12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our Xfinity Next Generation Internet rollout. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_pmjn4j
Visitor
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1 Message
2 hours ago
I am having trouble finding out if I live in an enhanced area. The reps keep signing me up for higher packages saying higher uploads are available yet the upload speed does not change
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