Visitor
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1 Message
Check ticket status - Service at new construction
I have been trying to follow up on a ticket I opened up with Comcast a little bit ago. I built my new house a while back and I first was quoted over $30k to run service to my house. This was a few years ago and there have been more houses built around so was following back up on getting service. According to FCC website it says I have Comcast at my address but Comcast said I can’t get service. The ticket number I was given is [Edited: "Personal Information"] and I’ve been trying to follow up on it but can’t get any answers. Can anyone help?
XfinityNatalie
Official Employee
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728 Messages
13 hours ago
Hey there, Hollandmb! We appreciate you posting on our XFINITY Community forum. We would be more than happy to look into this ticket for your serviceability request.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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