Visitor
•
3 Messages
Check the status of cancellation request
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community?
Thanks!
Visitor
•
3 Messages
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community?
Thanks!
XfinityJon
Official Employee
•
1.5K Messages
9 hours ago
Good evening cxbccc. I will be happy to assist you further. I do have a couple questions to better understand the situation. When you set up the disconnection how did you do so? Was it over the phone, online, or at a store? Have you received a confirmation email, confirming that we had received your disconnection request?
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