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user_j41e9b
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4 Messages

Thursday, April 16th, 2026 6:36 PM

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check the balance on digital prepaid card

My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email.

I do not have that email. Tell me there is another way.

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8 hours ago

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Accepted Solution

XfinityRaf

Official Employee

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1.3K Messages

3 days ago

Hi there @user_j41e9b. Try heading over to https://www.xfinityincentivetracker.com/track and checking it there. If you are unable to, the site has a contact us section that should be able to assist. Let us know how it goes. 

(edited)

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user_j41e9b

Visitor

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4 Messages

That link just confirmed the card valid but I used the contact info provided by clicking 'status messaging' and was able to enter the card info and get the balance over the phone. Thank you!

2 days ago

0

XfinityNatalie

Official Employee

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719 Messages

 

user_j41e9b, Oh, wonderful! We are glad to hear you were able to check your balance successfully. Is there anything else we can assist you with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

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user_j41e9b

Visitor

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4 Messages

I'll let you know. REI says that they are getting an error trying to process an order.  They said they sometimes have problems with these pre-paid cards. The error was  'bank declined' and 'not authorizing'. I cancelled with them and am trying a purchase on Amazon. Fingers crossed.

2 days ago

0

XfinityRaf

Official Employee

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1.3K Messages

Let us know how it goes!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

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user_j41e9b

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4 Messages

9 hours ago

Amazon took the card, so all good.

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