Visitor

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1 Message

Saturday, June 10th, 2023 11:26 PM

Closed

Check status of support ticket?

We have been having issues getting our internet set up and were issued a support ticket number after going to a physical xfinity store. However upon looking at the account there is no ticket/status to check. How would I go about checking the status of my account?

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Problem Solver

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519 Messages

2 years ago

Hello. Thank you for taking time to reach out to us regarding the internet troubles. I am here and would love to help.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

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