Visitor
•
1 Message
Check status of support ticket?
We have been having issues getting our internet set up and were issued a support ticket number after going to a physical xfinity store. However upon looking at the account there is no ticket/status to check. How would I go about checking the status of my account?
EG
Expert
•
110.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCLamont
Problem Solver
•
519 Messages
2 years ago
Hello. Thank you for taking time to reach out to us regarding the internet troubles. I am here and would love to help.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
0
0