Hello @user_2748eb. I can check on the status of a ticket for you. Please send me a direct message with your first and last name, your complete service address, and ticket number to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the direct message icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
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110K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
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CCAaron1
Problem Solver
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954 Messages
4 years ago
Hello @user_2748eb. I can check on the status of a ticket for you. Please send me a direct message with your first and last name, your complete service address, and ticket number to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the direct message icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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