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1 Message
Monday, June 5th, 2023 7:47 PM
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Check my order status and get my account number
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Expert
110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Valued Contributor
406 Messages
Thanks for contacting us on the forums, @user_836c46! We can certainly look into your order's status, but will need a little more information from you to do so. Could you send us a DM to get started?
@user_836c46
To send a direct message (private message);
Click "Sign In" if necessary. Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
EG
Expert
•
110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCTimothy
Valued Contributor
•
406 Messages
2 years ago
Thanks for contacting us on the forums, @user_836c46! We can certainly look into your order's status, but will need a little more information from you to do so. Could you send us a DM to get started?
0
0
EG
Expert
•
110.1K Messages
2 years ago
@user_836c46
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
0
0