Visitor
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1 Message
Check my buried and exposed cable lines
2 cable lines are exposed on side yard. I want to either re-bury them or remove one or both of them if not active. Can someone with knowledge come have a look?
Visitor
•
1 Message
2 cable lines are exposed on side yard. I want to either re-bury them or remove one or both of them if not active. Can someone with knowledge come have a look?
XfinityQuemekia
Official Employee
•
921 Messages
10 hours ago
Thanks for taking the time to reach out to our Xfinity community forum @user_3imuo5! We can certainly help get those lines taken care of. It is common for older, inactive lines to remain after a service upgrade, or for active lines to become exposed over time due to weather and soil erosion.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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