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Sunday, April 7th, 2024 7:49 PM

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Check if a previously owned cable modem is still associated with an Xfinity account

I have the serial number and mac address of a previously owned cable modem. How can I check if the modem is still associated with an Xfinity account?

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111.3K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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31.8K Messages

1 year ago

@user_zhqovq 

I have the serial number and mac address of a previously owned cable modem. How can I check if the modem is still associated with an Xfinity account?

If you bought it off eBay, chances are it's an Xfinity owned modem.  If you got it from a friend, do you know if it was their own personally owned modem?

1 Message

Yes personally owned 

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