Visitor

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7 Messages

Tuesday, March 3rd, 2026 2:04 PM

Cheating and nonsense work by Xfinity

Hello Hailey N,
         What does this mean? Why can't you retrieve my Samsung Z FOLD 7? Do you know the cost of that phone? Xfinity is paying an additional refund of $321.51 for my phone? This is nonsense.. The current cost of that phone in the market is $1700. The trade in value decided by Xfinity was $1100 and Xfinity is paying $321.51. This is absolutely nonsense. I want my device back as I returned your device in the returnable period and the trade in program was cancelled. I want my device back anyhow or I am going to file a complaint.
          Revert as soon as possible....
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Official Employee

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2.4K Messages

4 hours ago

 

abhay1, This is not the experience we want for our customers. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Official Employee

 • 

2.4K Messages

@abhay1, we would be happy to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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