M

Visitor

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2 Messages

Mon, Sep 27, 2021 6:44 PM

Closed

Chatted to several people to fix missing gift card, always promised my rewards visa card would be sent to new address. Hasn't shown up.

Hello,

I don't know where else to go. I have contacted several people here (chats, emails, calls) and each person I have spoken to has assured me that they would fix this. I have the chat log from the most recent time. We moved and in the process we signed up as a new plan and was offered a gift card (prepaid Visa) if we stuck with the plan. We did. However you sent it to the old address (where we moved from, and that home was demolished) as you can see we have only internet at our new address; where the gift card should have went. The help we got said they would re-send the card as the original was returned to you. They guaranteed it would be to our new address. It has been a few months now and we are still waiting. Please help us get our gift card, as covid has been rough on us and we could really use the visa gift card.

I can always get that chat log for you,

Thank you so much!

Accepted Solution

Official Employee

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575 Messages

8 m ago

Greetings, @MBu1111! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you still haven't received your prepaid Visa, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

Visitor

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2 Messages

@XfinityJamesC  Thank you for the quick response. I am not able to do a live chat for long at the moment, due to helping my daughter in school, but I will initiate and send that information and spend as long as I can here. Thank you again!

Official Employee

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575 Messages

Excellent! One of the greatest benefits of reaching out to us here is, you can always interact with us on your schedule. There’s no need to wait by the phone or computer, because you can respond back to us any time. I realize this is a bit different from an instant chat, but the good thing is, you can always pick up where you left off by just responding to this message when you’re ready. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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14 Messages

4 m ago

Has this been resolved?  I'm currently dealing with this issue and it seems that many people are not receiving their cards

Official Employee

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8 Messages

Good evening and we wish you well! We wanted to follow back up with you and share we received information that the team is going to reprocess your Visa rewards card. You should receive the card within the next 1 - 3 weeks. Please let us know if you don't receive the card and we'll be happy to look into the problem. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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