Visitor
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2 Messages
Chatted to several people to fix missing gift card, always promised my rewards visa card would be sent to new address. Hasn't shown up.
Hello,
I don't know where else to go. I have contacted several people here (chats, emails, calls) and each person I have spoken to has assured me that they would fix this. I have the chat log from the most recent time. We moved and in the process we signed up as a new plan and was offered a gift card (prepaid Visa) if we stuck with the plan. We did. However you sent it to the old address (where we moved from, and that home was demolished) as you can see we have only internet at our new address; where the gift card should have went. The help we got said they would re-send the card as the original was returned to you. They guaranteed it would be to our new address. It has been a few months now and we are still waiting. Please help us get our gift card, as covid has been rough on us and we could really use the visa gift card.
I can always get that chat log for you,
Thank you so much!
Accepted Solution
XfinityJamesC
Official Employee
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575 Messages
8 m ago
Greetings, @MBu1111! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you still haven't received your prepaid Visa, but you have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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user_66aea3
Visitor
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14 Messages
4 m ago
Has this been resolved? I'm currently dealing with this issue and it seems that many people are not receiving their cards
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