Visitor
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1 Message
Chatbot in endless loop of not being able to help / address my issue. Need better ways to access agents via chats, email, etc.
I have a couple of issues I need help with.
First, I recently received a modem I didn't order and I'd like to arrange a return and confirm I won't be charged for it. I've tried to reach a live agent multiple times to sort this out, but your chatbot hasn't been able to help.
Second, I was promised a gift credit when I signed up and never received it. I have the original promotional email confirming this offer and would like it applied to my account.
Can someone get back to me on both of these?
Thanks,
[Edit: Name Removed]
XfinityVianney
Official Employee
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2.5K Messages
13 days ago
Thank you for reaching out and creating a new post. I see you got equipment you didn't order, and I can double-check why this occurred. We may have detected that you needed an equpment upgrade, so I'll make sure to explain why it was sent. I can also check on the gift card offer along the way.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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