Greetings, @user_pfisug! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
@user_kbr11v Good morning, I appreciate you reaching out to us via Forums to make us aware you need help pairing your remote with your new box. I would be more than happy to help you get this remote paired. Have you by any chance visited this link that provides step by step instructions on how to pair your remote https://www.xfinity.com/support/articles/programming-your-xfinity-remote?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.2K Messages
6 months ago
Greetings, @user_pfisug! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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