Chat with A live person at xfinity

I have been chatting with a person at some place that has been working for a sub-contractor, and they tried to help me, but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on.

My name [Edited: Personal Information] I would appreciate it because I just got out of the hospital I

had a heart attack and a stroke just got home and I’m wheelchair bound please help me I just made a payment for 263 .54 yesterday and I just getting over my wife passing.

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XfinityDemetrise

Official Employee

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396 Messages

4 days ago

Hi there @user_aylht3 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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user_aylht3

Visitor

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5 Messages

6 hours ago

I have had my tv and internet turned off because I couldn’t make the payment on the day I was supposed to because I was in the hospital with a heart attack and had a slight stroke while in the hospital I just got home on Saturday I tried to get help. Made a payment to xfinity but they said they couldn’t help me because I missed the payment of August 8th I have chatted and talked to so many people I might’ve talked to a wall my wife passed recently and I have a mountain of debt for her doctor hospital and nursing home so I’m sitting here with no tv and internet I have to be in a wheelchair because of the stroke thank you for reading this

Note: This comment was created from a merged conversation originally titled To register a complaint

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XfinityAlfonso

Official Employee

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2.8K Messages

Hello user_aylht3 thanks so much for taking time out of your day and reaching out here via our Xfinity Forums!

First and foremost, my condolences go out to you after hearing about your wife's passing and also the recent medical concerns. I'd like to take a closer look at the account to see what is going on. If you'd made a payment to satisfy any past-due amounts while you were in the hospital, then this should have restored services fairly quickly.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_aylht3

Visitor

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5 Messages

6 hours ago

I have been trying to get my service back on I had a previous arrangement but I was in the hospital with a heart attack and I had a stroke so it’s hard for me to talk I missed my date by 1 day and now I feel like no one cares. If you can help me please text me back my number [Edited: "Personal Information"], thanks for reading this you should be able to get and see the details

Note: This comment was created from a merged conversation originally titled I need to have my service on

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XfinityTommy

Official Employee

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3.1K Messages

6 hours ago

user_aylht3 We are here to help. Our team had replied a few days ago to assist, and want to do everything possible to investigate options for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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Customer Service

user_aylht3

Chat with A live person at xfinity

XfinityDemetrise

user_aylht3

XfinityAlfonso

user_aylht3

XfinityTommy

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