Visitor
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5 Messages
Chat with A live person at xfinity
I have been chatting with a person at some place that has been working for a sub-contractor, and they tried to help me, but they didn’t come through I have had chat with a lot of people that say they can help me with getting my service back on.
My name [Edited: Personal Information] I would appreciate it because I just got out of the hospital I
had a heart attack and a stroke just got home and I’m wheelchair bound please help me I just made a payment for 263 .54 yesterday and I just getting over my wife passing.
XfinityDemetrise
Official Employee
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396 Messages
4 days ago
Hi there @user_aylht3 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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user_aylht3
Visitor
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5 Messages
6 hours ago
I have had my tv and internet turned off because I couldn’t make the payment on the day I was supposed to because I was in the hospital with a heart attack and had a slight stroke while in the hospital I just got home on Saturday I tried to get help. Made a payment to xfinity but they said they couldn’t help me because I missed the payment of August 8th I have chatted and talked to so many people I might’ve talked to a wall my wife passed recently and I have a mountain of debt for her doctor hospital and nursing home so I’m sitting here with no tv and internet I have to be in a wheelchair because of the stroke thank you for reading this
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user_aylht3
Visitor
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5 Messages
6 hours ago
I have been trying to get my service back on I had a previous arrangement but I was in the hospital with a heart attack and I had a stroke so it’s hard for me to talk I missed my date by 1 day and now I feel like no one cares. If you can help me please text me back my number [Edited: "Personal Information"], thanks for reading this you should be able to get and see the details
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XfinityTommy
Official Employee
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3.1K Messages
6 hours ago
user_aylht3 We are here to help. Our team had replied a few days ago to assist, and want to do everything possible to investigate options for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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