I would like to get help with details about current offer plans and my account plan service status. I also would like to know why the live chat doesn't work?
user_t2rz77, I would be happy to help. To get started, please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChristy
Official Employee
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