Hello @user_vv20x2 we appreciate you reaching out. I understand how important it is to keep your account secure. You mentioned that your account was hacked, can you tell me a little more about what happened. Has someone tried signing in to your account? Has someone attempted to make changes to your account? To help protect your account, we have the two-step verification methods. You get alerts when someone tries to sign in using your Xfinity log in, you are able to approve or deny the attempt.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAldrik
Official Employee
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2.2K Messages
7 months ago
Thank you for reaching out to us @user_z4ilzw, we’re here to help! Could you please tell us more about what’s going on?
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