Visitor
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1 Message
Chat transcripts
I need someone to look up a chat transcript for me, as I paid for a new iPhone 18 Pro Max. was told my watch was included with two dollars more a month. I got the watch and the phone is nowhere on my account to be
XfinityRay
Official Employee
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4.3K Messages
5 hours ago
Hi there, @user_m4yx7q! Thanks for reaching out about the iPhone 18 Pro Max and watch. We can check on your order and cost for your devices. You should also get an email order confirmation after approving an order that lists everything. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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