Visitor
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1 Message
Chat transcript download issues
I had a conversation with an xfinity agent and when I tried to download the transcript it wouldn’t let not populate and when I tried to download it again I realized majority of our conversation is missing especially the part where they confirmed a credit for me for 36mo for the new iPhone deal after they said it was rolled off due to me actively my phone. I wanted to save the transcript unless down the line they told me that what was promised to me should not have been. Why is the conversation missing?
XfinityJustinC
Official Employee
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2.7K Messages
6 minutes ago
Hello, @user_o2afx6 thank you for reaching out over Xfinity Forums. I completely understand wanting to have a full copy of the conversation, and would like to help you retrieve the information. I appreciate the information you've provided so far it's helpful, and have a couple of questions when you have time to answer:
- Have you attempted to clear your cache/history on the device then attempt to redownload?
- Have you tried a different browser/incognito or different device?
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