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user_8kx4cx
1st Topic

3 Messages

Monday, February 24th, 2025 8:10 PM

Chat service

-It takes forever to reach a customer chat service

-The customer service people are hopeless and does not help at all. They do not know any of the information related to the questions asked by the customer

-One of the representative shared the home address of another customer from another state. It is not safe to have your personal information as these are leaked by the customer service representative to other customers

Overall, Xfinity customer service is pathetically poor, and I cancelled my internet connection today.

Question

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Updated 

2 months ago

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XfinityMarcus

Official Employee

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1.4K Messages

2 months ago

user_8kx4cx thank you for using the Community Forums page to reach out regarding your chat concerns. We take account security very seriously, how long ago did this occur?

4

0

user_8kx4cx

3 Messages

It occurred last month in January 2025.

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2 months ago

0

XfinityRaf

Official Employee

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867 Messages

Thank you for confirming. Did you speak to this agent through chat, on the phone, or another method? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_8kx4cx

3 Messages

I chat with the customer service.

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2 months ago

0

XfinityEmilyB

Official Employee

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2K Messages

@user_8kx4cx I appreciate you keeping us posted so we can investigate this chat interaction and make sure the behavior is addressed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

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