Chat Representatives

Chat representatives heavily misrepresented plan pricing and promised me a 5 year guarantee at $100 a month for 1.2 GB internet speed. They told me that I would get $90 a month for 1.2 GB speed for 5 years if I hooked up my Checking as a Direct Payment option and enrolled in paperless documents. Now, whenever I try to get ahold of them, they try to sell me on phone plans and avoid the topic of the issue, or they say they can't handle my situation and that they can't escalate it to higher management either. I bought this internet because, I'm moving to a new apartment complex, and I have the totem and other equipment to deliver on November 2nd of 2026, but the regular Xfinity Call Center keeps telling me there's nothing they can do to fix it until the internet has been activated. I'm not entirely sure I even want to activate the internet when it comes in due to the lying and the evading of helping me out. They keep sending me forms on how to register for the Direct Checking, but that's not the issue. The issue is that I was promised $100 and NOT $110 for five years.