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user_8944bc
1st Topic

Visitor

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2 Messages

Friday, July 7th, 2023 3:27 PM

Closed

Chat isn't working anywhere

Just as the title says, whenever I try to use the chat function either on one of the apps or on the website, it either freezes, gives me an infinite loading screen, or says "bad gateway." It's been over 6 months.

Question

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Updated 

2 years ago

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EG

Expert

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110.8K Messages

2 years ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMichaelC

Administrator

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4.3K Messages

2 years ago

Hey, @user_8944bc! Thanks for reaching out to us here on the forums! I apologize to hear that you are having issues with the chat function on the apps and your browser! Can you let us know more about what you have done in terms of troubleshooting? When it came to the apps were they uninstalled and reinstalled? When it comes to the browser, what browser are you using? If it's Chrome have you tried to use it while in incognito mode?

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user_8944bc

Visitor

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2 Messages

@XfinityMichaelC I've tried all of that

2 years ago

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XfinityRyanE

Official Employee

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1.1K Messages

Thanks for the clarification on the steps you have taken, I'm sorry to hear that it didn't work. Our team would like to take a close look at your account, and fill out a ticket if needed. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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