chat in app

@hsciii 

I am told by xfinity assistant that I will be connected to an agent then am never connected. What’s the point of telling us to use the chat to resolve issues?

I agree with you there!  But, if you will post your issue here, we might be able to help you resolve it.  Well, actually, we have a pretty good track record of solving issues.  Just don't post any personal identifying information, like your name, address, email address, phone number, etc.  😉

well i did post my issue. Chat never connects me to an agent. Just says we are connecting you. then nothing happens.