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user_ute4ex
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Friday, September 20th, 2024 8:37 AM

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Chat deleted by customer service rep

I had chatted with three customer service representatives in sequence. While the conversation with the first two is still available and downloadable, the third was deleted by the customer service rep as soon as the chat ended. Is this normal? Can the conversation be recovered?

Question

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Updated 

10 months ago

62

2

EG

Expert

 • 

111.7K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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1.9K Messages

10 months ago

 

user_ute4ex, Thank you for reaching out to Xfinity Support. We can look into this for you. If you still need assistance let us know. We are here to help. 

 

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user_ute4ex

2 Messages

Yes please, I would like you to look into it 

10 months ago

XfinityAngie

Official Employee

 • 

1.9K Messages

 

user_ute4ex, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

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