Visitor
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5 Messages
Chat agent offering "backend" promotion and asking for personal information
chat agent said the promotional deal was a "backend" deal that was approved by his supervisor and only available temporarily and I have to make my decision right there in the chat. while the offer was intriguing, it didn't feel right. Is this a normal practice? Why would a promotion be only be available for temporarily? only to be offered in this manner?
CCMarcella
Official Employee
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352 Messages
2 years ago
I sincerely apologize for the confusion, we definitely do have temporary promotions sometimes, as we are always working to provide you and all our valued new and existing customers with the best prices, promotions, and options possible. That said, I would be more than happy to complete a complimentary account review with you, in order to ensure you are signed up for the perfect package, promotion, and low pricing for your needs. That is actually one of our specialties! I would like to look further into this with you! To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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