3 Messages
Chat Agent Complaint
I was blatantly lied to by a Chat Agent today. How do I file a formal complaint? Instead of being honest, I was lied to and then asked to upgrade my plan.
3 Messages
I was blatantly lied to by a Chat Agent today. How do I file a formal complaint? Instead of being honest, I was lied to and then asked to upgrade my plan.
XfinityKei
Official Employee
•
2.9K Messages
7 hours ago
@user_lk1ay0 I’m sorry to hear of your chat experience.
You're in the right place for a resolution! Our team can assist you with your account concerns.
Can you tell us more details about what happened on that chat?
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