Visitor
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5 Messages
Chat Agent asked for my social security number and DOB. Is offering my a new mobile/internet/flex plan a lot cheaper
Chat Agent asked for my social security number and DOB. Is offering my a new mobile/internet/flex plan a lot cheaper by adding a new Galaxy A14 to my plan. I gave my social and DOB and I'm afraid he has stolen my information now. I am still in a live chat with him and have asked for a supervisor. CHAT ID : 331687546157336510
CCBiancaB
Problem Solver
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574 Messages
2 years ago
Hi, @user_29485b. We understand your concern with providing the sensitive information. The chat agents may ask for those details when starting an account, mailing a new phone etc. The agents here on Forums, and other social media platforms do not request that information. If you prefer providing that information over the phone, you can reach Xfinity Mobile here: 1 (888) 936-4968 and this is the verified chat link: https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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