Charging me for a month that I canceled and can't get help via DM

I was billed again.  I was told this wouldn't happen, and was also told that auto pay was off, and my card is not even on this site anywhere.  But I got charged.  You best believe I am not going to pay you for service I did not receive.

And YOU WILL HEAR FROM ME EVERY SINGLE STEP OF THE WAY.

You'll know me by name.

Fix it.

I am going to call and post and chat and destroy your socials until I get my money back and you stop robbing and harrassing me.

Greetings, @user_cjd161! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your account billing, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.