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user_e104fq
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Visitor

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3 Messages

Wednesday, August 13th, 2025

Charging extra

Comcast/xfinity has been charging me extra and its not showing up on billing. I disputed the charge and they sent it to collections. I called and they said its might be xumo streaming and i should return the device. At the xfinity shop, they asked me to continue using the device because it is a one-time purchase, not rental. In my opinion, they are [Edited: "Language"] and you will waste time trying to explain to non-native customer agents and nobody will help.

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2 days ago

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XfinityAmira

Official Employee

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4.3K Messages

2 days ago

Hello user_e104fq! Thanks for visiting our Xfinity Forum about this billing concern. We value you being a customer with us, and my team is here to assist you. We most certainly want to get this additional charge/collections concern all sorted out. 

 

Just to confirm, the extra charge was not listed on your monthly billing statements, but was being debited from your debit/credit card or bank account? 

 

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user_e104fq

Visitor

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Yes that is correct. And Xfinity/Comcast sent $111 to collections. Can you explain why? What is this specific $111 charge. My bank was able to dispute the charges because I shared billing documents with them. 

If Comcast is charging me for the Xumo streaming device, then why did they tell me that it is a one-time purchase with xfinity internet. In addition, the customer service agent confirmed recently.

I have paid 75$ extra/month from June-Sept 2024, while also paying 50$/month to my apartment for providing Xfinity internet. Even then, Xfinity owes me money. 

(edited)

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2 days ago

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XfinityRichard

Official Employee

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2.3K Messages

Hi there, @user_e104fq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely look into your collection concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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