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user_ltc534
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10/17/2026 4:09 PM

Charges for cablebox never received and servi rs that I canceled

I have been being charged for a cablebox I never got. Furthermore, I had initially returned a cablebox to cancel 1 of 3 I did have. This is not the first time this has happened. This also happened for the internet box I returned (the internet was always going down a couple times a monrh which is bad when I work from home). Seems to me the is standard business practice for comcast to fraudulently charge it customers to boost their revenues. It would be onw thing if it happened once, but to happen twice is upsetting and looks to be intentional.

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5 hours ago

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EG

Expert

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122.2K Messages

15 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinitySean

Official Employee

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1.1K Messages

5 hours ago

Hello, and thanks for joining us here on the community forums, user_ltc534! I'm sorry to hear that those pieces of equipment were left on your account. We'd be more than happy to make sure the equipment is removed from the account, and see how we can help with the charges that were applied! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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