Visitor
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1 Message
Charged the incorrect amount on bill
On 2/13/26, I signed up for service over the phone and agreed to a monthly rate of $60 including all quoted fees. I was instead billed $110
I contacted Xfinity multiple times beginning on 3/25/26. A representative opened a ticket and stated the sales call recording would be reviewed. Two months later, the issue remains unresolved.
During this time, Xfinity has continued billing the incorrect amount and is now marking my account past due despite the active billing dispute.
I am requesting:
- Immediate correction of the monthly rate to the originally quoted amount
- Credit for all overcharges
- Removal of any late fees or negative account status related to this disputed billing
- Written confirmation of resolution
XfinityMatthew
Official Employee
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1.8K Messages
3 hours ago
Hello @user_p40vwf Thanks for reaching out. We'd be happy to take a look at the account to see what is going on. Any package orders or changes are sent to you for approval. So we should be able to see any agreements that were approved on the account. We will get this investigated. To do so please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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