Charged internet when cable is bad

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_qxzu1u, thank you for taking the time to leave a post. Sorry you’ve been dealing with ongoing internet issues since August, especially while continuing to be billed for service that hasn’t been working as expected. I completely understand how frustrating it would be to experience problems for this long without a resolution. We’d be happy to take a closer look at the service issue and review the account to see how we can help get this addressed. Can you tell us exactly what issues you’ve been experiencing with your internet service?