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user_7f40e1
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Friday, February 17th, 2023 12:01 AM

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Charged for TV box and remote I never had...for years. Refunded me 130 but have been charged over $450...

I've gone to stores where employees are restricted to give the correct credits because it looks bad on them...
Over the phone a supervisor told me even tho the amount i've been charged for exceeds $450+ I can only get $130 worth of credit on my account and going to any other store or customer service is practically a waste of time. I've had xfinity since 2018 and since then they've charged me for TV box and remote when I never received a tv box and remote. 
They finally removed the tv box and remote yesterday but are unwilling to refund me the correct amount ive been charged for years. 

Question

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Updated 

2 years ago

450

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Accepted Solution

XfinityRoberto

Official Employee

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1.7K Messages

2 years ago

Hello and welcome to Comcast. Thank you so much for reaching out to us today about your equipment charge you were billed for. You are in the right place and I am happy to assist you today.  Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_7f40e1

Visitor

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2 Messages

2 years ago

update: coincidentally there's a policy that charges over 120 days cannot be disputed. suffice to say this is quite a scam. 

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Again

Expert

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31.5K Messages

@user_7f40e1​ 

update: coincidentally there's a policy that charges over 120 days cannot be disputed. suffice to say this is quite a scam. 

It's actually in your contract.

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2 years ago

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