Visitor
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1 Message
Charged for service I do not have.
I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution.
I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an underground line to the detached garage, but this does not help me at all since it's not connected to the house. I cannot get ahold of anyone and continue to get billed monthly for services I have not been provided AT ALL.
I need a full refund for the monthly amount I have been charged, and I need someone to get in contact with me about installing service. I still Have NO SERVICE - there is still NO LINE RAN TO THE HOUSE. They keep sending technicians out to the house to troubleshoot my modem but there is no line ran to the house.
EG
Expert
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117.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.3K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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