Charged for Installation Just to Fix Existing Dead Line

Hello,

I was assured by customer service via chat that I would receive a credit back on my account to have a tech come out and fix an issue with a line in one of my bedrooms. I utilize MoCA and tested the lines and that one is dead. Presumably, it has been unplugged from the box since the cable in the wall is plugged into the wall plate. 

I started to get suspicious about the whole tech coming when they said they couldn’t tell me a date or time when they would be out. I would simply receive a phone call. So, I reached out to customer service again and they had no record of a tech coming out. 

The tech is scheduled for tomorrow afternoon and installation is a breeze. I would like to receive confirmation that I will be credited the tech fee like I was originally promised. I have a screenshot of the conversation with the rep that promised it would be credited back and a screenshot of having to speak with a different representative that gave me a confirmation number for the tech visit, but I am unable to upload. It keeps taking me to some privacy rights webpage. 

Thank you for your time,

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