Charged again when service has been terminated

@user_0jwxgo I’m really sorry you’re dealing with that, being charged after you were told service was fully terminated is definitely frustrating. In most cases, billing continues until the account is fully closed out, so it’s possible the final disconnect date didn’t align with your billing cycle or the lines weren’t fully removed yet. That said, if you were clearly advised you wouldn’t be billed again, this absolutely needs to be reviewed and corrected. Please send us a direct message with your full name and service address to get started. 

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