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CHARGED $25 FOR INACTIVE EQUIPMENT FOR 29 MONTHS STRAIGHT AND THEY WONT STOP, WONT PAY TIL ITS FIXED
I returned the equipment (modem, TV box and DVR,) back in 2018, yet I was getting charged $25 x 29 months straight. I asked many times and called many times yet it was never fixed. I will not pay another dollar until it is fixed or go with a competitor despite the slower speed. I was deployed and my wife didn’t realize the over charges I am sick of Comcast doing this. Please help me, I am ready to give up on this. I switched from TV+Internet to just Internet yet they were charging me all the fees for triple play at its max with all the franchise, broadcast and so on. $1200 of overcharges over the last two and a half years. PLEASE HELP ME IF YOU CAN.
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hi @RobbedBigTime! We appreciate you for posting to the Xfinity Forum to share your experience. I'm sorry that you haven't been able to get this resolved. This isn't the experience we want for our customers. I want help by investigating your account, the charges for equipment, and the notes on your account to see if I can locate any calls from when you have tried to have the equipment and charges removed. Then, I'm also going to create an equipment research ticket to verify we do have the equipment back in our possession. From there, we can discuss compensation. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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