Charge for lost flex remote

Good evening @user_tv79aj, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help.

Missing a remote will not result in unreturned equipment charges. Unreturned equipment fees are based on whether the Flex device itself is returned but not the remote control.

To confirm, have you already returned the Flex device?

If you still need to return it, there are several convenient options available:

• Visit our https://www.xfinity.com/returns and follow the on-screen instructions. You can package the equipment and either hand it to your UPS driver or schedule a UPS pickup. Please note that UPS may charge a fee for at-home pickup service.
• Drop the equipment off at your nearest Xfinity Store. You can find store locations and hours using the Xfinity Store Locator.
• Take the equipment to a local UPS Store, and they will package and return it for you. You can find a nearby location using the https://www.theupsstore.com/tools/find-a-store.