Charge for equipment I already returned

I'm sorry to hear you're being billed for equipment you've already returned, @user_n31e9u . I can certainly look into that and help get this resolved for you. Please send me a Direct Message with your first and last name and your full service address, and I'll be happy to review the account and investigate the equipment charge further. I look forward to assisting you. 💙

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID