Visitor
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1 Message
Charge Dispute
Hello. I am being charged a $100 installation fee, although I had selected self installation, and installed the router myself. I had wifi for a day, and then it stopped working. I have someone coming from your company to help repair the service, but it is not an installation. When can you get this charge removed?
XfinityJamesC
Official Employee
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2.2K Messages
2 days ago
Greetings, @user_feslps! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your modem stopped working after one day, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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