Channel(s) impaired

After Ian, we had no service no two days...it came back for awhile. Since 10/15 we've been without service and shows "Channel(s) impaired" and that AI doesn't seem to understand representative. All I am asking is an OTR?

Responses

XfinityOrlandoM

Official Employee

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2K Messages

3 years ago

@user_2190dc

have you checked the awesome xfinity my account app https://www.xfinity.com/apps to see if there is estimated time or not, if not and listed as soon as possible ,once a date & time are known the app will be updated

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user_2190dc

Visitor

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4 Messages

@XfinityOrlandoM No ETR, keeps saying " experiencing issues with your Xfinity services and are working to resolve them as soon as possible." On the morning of 10/21 did have an ETR, but when I got home it said that message of experiencing issues.

3 years ago

0

CCErika

Problem Solver

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339 Messages

@user_2190dc

Hey there. Welcome back. Aside from your service issues and everything else happening in the area I hope your Saturday morning is off to a good start. Issues such as power interruptions in other areas or hazardous conditions preventing Comcast from making repairs could prolong resolution. However we can take a closer look at the area.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

3 years ago

0

Customer Service

user_2190dc

Channel(s) impaired

XfinityOrlandoM

user_2190dc

CCErika

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