user_h6spwu Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you're having trouble changing channels! I can definitely help you get that working again.
To help troubleshoot, could you tell me a bit more about what's happening?
What kind of TV service do you have (cable, satellite, streaming, etc.)?
What device are you using to try and change channels (e.g., a set-top box, a smart TV remote, a streaming device remote)?
Are you getting any error messages on your screen?
Have you tried any troubleshooting steps already, like restarting your equipment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_h6spwu
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2 Messages
2 days ago
Unable to change channels
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