Channel pixelated

DolFan99 - Thank you so much for reaching out to us for help with the pixelation you’ve been experiencing—I know how frustrating it can be when your channels aren’t coming through clearly, and I’m really glad you came to us for support. We want to make sure you’re able to enjoy your Xfinity services without interruption, and we’re here to help every step of the way. 

To better understand what’s going on and get this resolved as quickly as possible, I just have a few quick questions:
Have you tried troubleshooting using the Xfinity app?

Is the issue only happening on channel 391, or are you noticing it on other channels as well?
Is this affecting just one device, or multiple TVs in your home?
What happens when you try to watch the channel using the Xfinity Stream app?

These details will help us narrow things down and work together toward a fix. I’m here with you, and we’ll get this figured out!