Thanks for reaching out to us on the forums! What @Again has mentioned is going to be the best place to see any information regarding your channel line up and changes.
Since that Channel is now included in our higher tiers and possible as a Bolt on, would you like us to see what's available to get that Channel back for you? If so please send me a direct message.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Again
Expert
•
31.1K Messages
14 days ago
@user_20jtqv
Do you read the information on your statements beyond how much needs to be paid? The information would have been on your last months' statement.
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XfinityOrlandoM
Official Employee
•
1.7K Messages
14 days ago
@user_20jtqv
Thanks for reaching out to us on the forums! What @Again has mentioned is going to be the best place to see any information regarding your channel line up and changes.
This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how you can view your detailed billing statements.
Since that Channel is now included in our higher tiers and possible as a Bolt on, would you like us to see what's available to get that Channel back for you? If so please send me a direct message.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
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