Sickndizzy's profile

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1 Message

Tue, Oct 27, 2020 4:00 AM

Channe Reductions

In my service area, Palmer Ma, We lost channels 200, 203, 204,207 with no notice. Since we have reduced options we would like commensurate reduction in our bill. Our package is one of the better ones. To reduce choices should reduce out costs



Official Employee


6.1K Messages

7 m ago

Welcome to the Xfinity Forums, @Sickndizzy! Thanks for providing your feedback. I understand why this would be concerning. I wanted to let you know any channel changes that are made are communicated prior to the changes taking effect on your monthly statements. We look at our channel lineup from time to time and realign as needed. Often times, some channels are moved to different packages, or sometimes contract agreements may end with networks. This is also mentioned in our service agreements. To view your agreements from the My Account App: 

1. Click on "Manage Billing Preferences",

2. Click on "Billing Cycle",

3. Click on "View Contract"

You'll see a list of your legal documents and agreements. You can also see this information when logging into your account online. For more information, follow this link:

I'd be happy to review your account to determine which packages these channels are now in and make any changes if you wish. If you're interested, send me a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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