Visitor
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1 Message
Changing your plan is not easy as they say. There is no option to cancel TV service
I have an old plan that doesn't exist. $225 per month for internet and cable. Way too expensive. I want to cancel all TV service and TV boxes and DVR option and HD option. I want the same deal offered to new clients: 1200mbs internet service at the introductory price. That's it and you'll have my loyalty.
Accepted Solution
CCMarcella
Official Employee
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352 Messages
3 years ago
Good morning! Thank you so much for reaching out to us on Forums. I would love to look at new plans and promotions with you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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LuisR980
Visitor
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2 Messages
3 years ago
The link doesnt work i want to do the same thing
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